Why can't I ship until December 5th, 2016?
The simple answer is this: we just launched our company, and you are one of our first lucky customers! After December 5th, we will begin shipping every Monday and Wednesday.
I know when I want the cookies to arrive (instantaneously). When should I place my order?
We don’t want to send cookies unless they’re fresh, which is why your cookies are made to order. When you order a dozen cookies, we have a dozen cookies made just for you. For this reason, we can’t offer next-day delivery; however, the upside is that you get the best quality cookies. We ship our cookies every Monday and Wednesday. If you order on Saturday, Sunday, Monday or Tuesday, the earliest that your gift can ship out is on Wednesday. If you order on Wednesday, Thursday or Friday, the earliest that your gift can ship out is on Monday. If you are uploading a photo to print on the cookies, please order them earlier than necessary, just in case there is a problem with the image file.
You say I can send gifts right now—to anyone—and for every upcoming holiday. What does this mean?
What this means is priceless: no more forgotten anniversary presents or Valentine's Day gifts. Craft your cookies, select your shipping date, and then checkout—it's just that easy. Or, if you're a planner (like us) and want to sit down and customize gifts for your friends and family for every upcoming occasion in 2017, you can do that too! You will have to place the orders separately if they are shipping to different addresses, or if they are being shipped out on different dates. But we think it's still easier than finding a parking spot at the mall or forgetting what you were looking for in the first place online.
I don’t like waiting for things once they’ve been shipped. How long does it take to ship a box of cookies?
Good question. We use Canada Post as our shipping provider, and they offer three shipping speeds: Expedited Parcel (1 to 7 business days), Xpresspost Certified (1 to 3 business days) and Priority (1 to 3 business days). What's the difference between Xpresspost and Priority? We are not too clear, but according to Canada Post, "Xpresspost is a fast, cost-effective service with tracking and on-time guarantees"; and "Priority is our fastest service that’s guaranteed and trackable".
I don’t trust the delivery driver with my cookies. Do you have a storefront where I can pick up my cookies personally?
Our AHS-inspected food handling facility is located just outside of Calgary, Alberta, but we do not operate a storefront. Depending on your order volume, we will deliver locally to Calgary and area. And you don’t have to share your cookies with the delivery driver, unless you want to.
I would like to buy all of my Christmas gifts at once and send them to 54 different people. How can I do this?
Wonderful to hear! We love binge givers! Sadly, we don't have the ability to add more than one shipping address to the cart at this time. What this means is that you will have to process each order separately if you would like direct delivery of your gift to your recipients (or contact us to do this for you!). Alternatively, you can add any number of gifts to the cart if you would like us to ship them to one address. There is something to be said for personal hand-delivery!