Do you just throw naked cookies into a box and ship them?
We would never do that! We love each and every cookie we make, so we ensure that each cookie leaves individually packed in its own little, cozy, food grade bag. This not only protects the cookies from each other, but it keeps them fresh, soft and tasty.
I’m shipping to someone for a special occasion. Can I have my box gift-wrapped?
We individually wrap each one of our cookies—so what makes you think we won’t go ahead and wrap the box? Of course we will gift-wrap it (for a fee)! When the recipient opens up the shipping box, they will be greeted by our beautiful gold wrapping paper that is perfectly suited for every occasion. As a bonus, it’s kind of nice to rip wrapping paper.
I’ve tried hundreds of online cookie suppliers, but I’ve always been disappointed by the product. What is your return policy?
We hate the thought of someone being disappointed with their box of Chomp a’Lomp cookies. The cookies are fragile, so small pieces may fall off—that’s just the circle of life. But if the cookies arrive broken into a million little pieces, we would be happy to offer you a credit for a future purchase. Simply take a picture after you receive the order and send it to firstname.lastname@example.org along with a whimsical short story about how you think the damage may have occurred. You can send us short stories even if your cookies didn’t break, just don’t make the plot too linear. And really, if for any reason you are not happy, we will make it right!
What is the best way to contact you?
Here is our contact information
! You can call us and leave a message at any time, or send us an email! We will be waiting by the phone to answer your calls Monday to Friday, 8 a.m. – 4 p.m. (Mountain Time). We also try to respond every email within 24 hours.